Advanced Conflict Management

This course examines conflict in organisations and its management. It covers the sources and types of conflict, theories of conflict behaviour, negotiation, mediation and arbitration, industrial relations disputes, cross-cultural dimensions, and the design of organisational systems for preventing and resolving disputes. Learning outcomes: Diagnose the sources and dynamics of organisational conflict. Apply negotiation and third-party intervention techniques to disputes. Design organisational arrangements for managing conflict. Years 2-4 (research phase) - 18 units Years 2-4 (research phase) - 18 units — course descriptions and learning outcomes